Customer Service Job at Logonnigeria AI Tech

41 Amokwe Street, Enugu, Nigeria
Customer Service & Admin
Customer Service Job at Logonnigeria AI Tech

✨ Client Support & Partners Engagement Officer

The Client Support & Partners Engagement Officer is the frontline ambassador of JolibaLive News -the media subsidiary of LogOnNigeria AI Tech. There he/she will serve as the trusted interface between the media outlet and the outside world. This role is essential to customer satisfaction, brand reputation, partner relations, and the seamless delivery of JolibaLive’s digital services.

The ideal candidate will support users, advertisers, readers, partners, and collaborators by offering clear guidance, timely responses, and effective issue resolution across multiple communication channels.

This position also plays a strategic role in managing JolibaLive’s engagement with commercial and technology partners, as well as supporting key programmes such as the Readers Reward Programme, business listings, advertising services, travel services, events, webinars, podcasts, and civic engagement initiatives like the Nigerian Youth Parliament.

🎯 Key Responsibilities

📞 Customer & Public Interaction

  • Serve as the first point of contact for customers, partners, and the general public
  • Respond to enquiries via email, WhatsApp, live chat, chatbots, social media, and phone
  • Explain JolibaLive services and guide users on best practices and platform features
  • Handle customer complaints, feedback, and suggestions with professionalism and empathy

📰 Editorial & Technical Coordination

  • Escalate editorial‑related feedback to the newsroom for journalistic review
  • Channel technical issues to the web, server, and IT support teams
  • Ensure all concerns are properly documented and tracked

🎁 Programme & Service Support

  • Support users participating in the JolibaLive Readers Reward Programme
  • Assist with advertising enquiries, promotions, and sponsored content requests
  • Help customers with directory listings, business profiles, and events pages
  • Support users of JolibaLive Travel Services (flights, hotels, bookings)

🤝 Partner & Stakeholder Engagement

  • Manage communications with commercial and technology partners such as
    Amazon, MGID, TravelPayouts, AliExpress, and others
  • Coordinate enquiries related to podcasts, webinars, training sessions, and live events
  • Support walk‑in customers during physical events and training programmes

🗂️ Administration & Reporting

  • Maintain accurate records of interactions, issues, and resolutions
  • Represent JolibaLive professionally as the organisation’s public‑facing voice