Client Support & Partners Engagement Officer

41 Amokwe Street, Enugu, Nigeria
Jobs in ICT
Client Support & Partners Engagement Officer
Hiring Organization:

Logonnigeria AI Tech

🟦 Client Support & Partners Engagement Officer

Logonnigeria AI Technologies

📍 Apt A, #41 Amokwe Street, Uwani, Enugu, 400242, Nigeria

🏢 Company Contact

🎯 Role Summary

The Client Support & Partners Engagement Officer is the frontline representative of JolibaLive, serving as the trusted interface between the organisation and the public. This role is central to customer satisfaction, brand reputation, partner relations, and the smooth operation of JolibaLive’s digital ecosystem.

The officer supports users, advertisers, readers, partners, and collaborators by providing clear guidance, timely responses, and effective issue resolution across multiple communication channels. The role also manages feedback routing, partner engagement, and supports several JolibaLive programmes and initiatives.

Professionalism, empathy, strong communication skills, and a deep understanding of JolibaLive’s services are essential.

🧩 Key Responsibilities

👥 Customer & Public Interaction

  • Serve as the first point of contact for customers, partners, and the general public
  • Respond to enquiries via email, WhatsApp, live chat, chatbots, social media, and phone
  • Explain JolibaLive services and guide users on best practices and features
  • Handle complaints, feedback, and suggestions professionally

📰 Editorial & Technical Escalation

  • Escalate editorial feedback to the newsroom
  • Channel technical issues to web, server, and IT support teams
  • Document concerns and ensure proper follow‑up

🎁 Programme & Service Support

  • Support users participating in the JolibaLive Readers Reward Programme
  • Assist with advertisements, promotions, and sponsored content
  • Help customers with directory listings, business profiles, and events pages
  • Support users of JolibaLive travel services (flights, hotels, bookings)

🤝 Partner & External Engagement

  • Manage communications with partners such as Amazon, MGID, TravelPayouts, AliExpress, and other platforms
  • Coordinate enquiries related to podcasts, webinars, training sessions, and live events
  • Support walk‑in customers during physical events and training programmes

🗂️ Record Keeping & Representation

  • Maintain accurate records of interactions, issues, and resolutions
  • Represent JolibaLive professionally as the organisation’s public‑facing voice